D4M2 Consulting
Development & Learning System
Learning Transformation
Hospitality Solution

Hospitality Solution

"If there is a perceived performance/training deficiency with operations, environment, staff, and customer satisfaction, we perform a rigorous needs assessment and make recommendations to:

  • Improve customer satisfaction
  • Improve overall process administration/registration systems
  • Enhance and diversify your staff skill levels
  • Identify new strategic marketing directives
  • Expand goals to target guests from other countries
  • Increase Net Income (NI) and Return on Investment (ROI)
  • Determine: Payback Period (PP), Net Present Value (NPV), and Internal Rate of Return (IRR)
  • Improve: Equity, Cash Flow, Profitability Ratios, Operating Ratios, and Leverage Ratios

Additionally, we can:

  • Develop/deliver documents and materials for mentoring/training sessions
  • Facilitate role-playing exercises for your staff; for example, to learn new diverse cultural attributes
  • Conduct any statistical analysis as needed
  • Easily be good-will ambassadors for resort complex
  • Replicate and re-use findings if possible at any of other related resorts